FAQs

Shopping Information

Where can I find a discount code?

We frequently share discount codes on our instagram @noclocompany, facebook @nocloco and twitter @nocloco.

How Long Will It Take To Get My Package?

Fulfiment takes 1-3 days on average and shipping takes anywhere from 1-14 days depending on your location. Most continental US orders are received within 7 days.

Do You Ship Internationally?

We ship internationally and most products ship to anywhere in the world. If a certain product is not available to ship to your destination, checkout will send a notification.

What Shipping Methods Are Available?

Shipping methods vary by product and will be visible during the checkout process. Shipping options include Standard, Priority, 3-day and Overnight shipping. Please allow 1-3 days for fulfillment.

Payment Information

What Payment Methods Are Accepted?

We accept Visa, Mastercard, American Express and Discover credit/debit cards. We also accept ACH payments through PayPal.

Is Buying On-Line Safe?

We only accept payment via Stripe and Paypal. All of your information is fully encrypted by these providers.

Orders and Returns

How do I place an Order?

Add items to your cart and visit checkout. We accept all major credit cards and Paypal.

Do I need an account to place an order?

Guests may checkout without creating an account. Previous orders can be accessed with your Order ID.

Who should I to contact if I have any questions?

Contact us at no@noclo.com about orders, products or customer service. You can also use the live chat option.

How Can I Cancel Or Change My Order?

Orders can be changed at anytime before purchase by visiting your shopping cart. After checking out, login to your account and go to orders. You may request an exchange or replacement.

How Do I Track My Order?

Tracking information is emailed to the address entered during checkout once the product has been shipped. View all past orders and tracking by going to your account page.

How Can I Return a Product?

Visit your account or specific order and click “Return” to initiate the return process. Returns are accepted within 30 days of purchase.